FREQUENTLY ASKED QUESTIONS
Yes, we ship worldwide. Shipping costs will apply and will be added at checkout. We have regular promotions, so sign up for our newsletter and stay tuned for exclusive offers.
It depends on where you live. Orders to Denmark will arrive after approx. 1-3 working days. Overseas orders can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We have three different types of wintersuits for children between 1 and 8 years. See our guide to which wintersuit to choose here
We make demands on our suppliers regarding the use of chemistry in the production of our products. They therefore naturally follow the applicable EU legislation in the area (REACH)
It depends on your product. We always recommend that you check the wash label on the inside of your product. This is developed precisely for your product, so you can take care of it and keep it as long as possible. Otherwise, we refer to our CARE & REPAIR guide, in which we guide you in the best washing, care and general treatment of our products. Find it here .
We always recommend that you check the wash label on the inside of your product. This is developed precisely for your product, so you can take care of it and keep it as long as possible. Otherwise, we refer to our CARE & REPAIR guide, in which we guide you in the best washing, care and general treatment of our products. Find it here .
No, not all down jackets are waterproof. It depends on the quality, membrane and finish used for the jacket. If you are in doubt as to whether your jacket is waterproof, please contact us or your dealer.
Unfortunately no. Fur is a natural product that varies from piece to piece and has been selected specifically in relation to product type and application. With use, the fur will regain its volume and "fluffy" look.
At VER de TERRE, we would like to contribute to the responsible consumption of our products. A lot of work and many resources have been put into each product before it lands on our webshop or on the shelves in the stores. We would like to encourage that the first step in a complaint process is always with preservation in mind, which means repair. To that end, we have developed a CARE & REPAIR guide where you can get guidance on repairing minor damage. Otherwise, we are of course happy to help you get the product repaired by a professional tailor. However, if a product cannot be repaired, it can of course be exchanged for another within the conditions and period of the complaint.
If you have a VER de TERRE product in good condition that is no longer used, we would be honored to return it. As a thank you, you will receive a discount code that can be used on our webshop - including the one with resale. Then it is entirely up to you whether you want to use it on new or secondhand styles. We will of course pay the shipping for your return.
To ensure that the products actually come out and make you happy again, there are a few requirements they must meet. The products must be freshly washed and in good condition.